Privacy Policy

1. Who We Are

This website is operated by NSA Conveyancing (“we”, “us”, “our”).
Our website address is: https://nsaconveyancing.com.au

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, and disclose personal information when you:

    • visit our website,

    • submit an enquiry or request a quote,

    • upload documents (such as a Contract and Form 1),

    • book or attend an appointment, or

    • contact us by email or phone.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

3. Personal Information We Collect

Depending on how you interact with the site, we may collect:

    • identity and contact details (name, email address, phone number),

    • matter-related information you choose to provide (for example, suburb, property type, timing, and notes),

    • documents you upload (for example, Contract of Sale, Form 1, supporting paperwork),

    • technical data (IP address, browser type, device identifiers, pages viewed, referral source), and

    • correspondence records (messages and attachments you send to us).

We only collect personal information that is reasonably necessary for our functions and activities.

4. How We Collect Personal Information

We collect personal information when you:

    • complete a form on our website (enquiry, quote request, Contract & Form 1 review),

    • upload documents through our website,

    • contact us by email or phone, or

    • browse our site (via cookies and analytics tools).

5. Why We Collect and Use Your Information

We use personal information to:

    • respond to enquiries and provide quotes,

    • review uploaded documents and provide conveyancing services,

    • communicate with you about your matter,

    • improve our website performance, user experience, and content,

    • meet legal and regulatory obligations, and

    • protect our business and users from fraud, spam, and security threats.

6. Document Uploads and Sensitive Information

If you upload documents to our website, they may contain sensitive or confidential information. You should only upload documents that are relevant to your request. We use reasonable steps to protect uploaded information, including access controls and secure systems.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

    • help the website function properly,

    • remember user preferences, and

    • analyse website usage and performance.

You can manage cookies through your browser settings. Disabling cookies may affect how some features function.

8. Analytics and Tracking

We may use analytics tools (such as Google Analytics) to understand how visitors use the website. These tools may collect information such as pages visited, time on site, device type, and referral source. This data is generally aggregated and used to improve performance and content.

9. Embedded Content From Other Websites

Pages on this website may include embedded content (for example videos or maps). Embedded content behaves in the same way as if you visited the third-party website directly. Those websites may collect data, use cookies, or track your interaction according to their own privacy policies.

10. Who We Share Personal Information With

We may share personal information with trusted third parties where necessary to operate our services, including:

    • website hosting and technical support providers,

    • email and productivity providers (for example, Microsoft 365),

    • file storage and workflow tools used to receive uploaded documents (for example, Google Drive, if connected),

    • analytics providers, and

    • professional advisers where required (for example, accountants or legal advisers).

We do not sell your personal information.

11. International Disclosure

Some of our third-party providers may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

12. How Long We Keep Personal Information

We keep personal information only for as long as required to:

    • provide services to you,

    • meet legal, regulatory, and record-keeping obligations, and

    • resolve disputes or enforce agreements.

When personal information is no longer required, we take reasonable steps to delete or de-identify it.

13. Your Rights and Access Requests

You may request access to the personal information we hold about you, and you may request correction if it is inaccurate, out-of-date, incomplete, or misleading. To request access or correction, contact us using the details below.

14. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and you provide information at your own risk.

15. Spam and Comment Data

If comments are enabled on the website, we may collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. Automated spam detection tools may be used.

16. Contact Us

To contact us about privacy, access requests, or complaints, please use our Contact page:
https://nsaconveyancing.com.au/contact/

17. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.